FAQ
For a step-by-step walkthrough of claiming and building a listing, see the full support guide. This page is the quick-reference version.
A live, provider-managed directory of family physicians, specialists, clinics, imaging centres, and labs across Ontario. Listings show real-time accepting-patients or accepting-referrals status, wait times, and referral criteria, kept current by the providers themselves.
Two groups, equally: the general public and patients looking for a family doctor accepting new patients, a specialist, or a clinic, and referring physicians looking for the right specialist to send a patient to.
Yes — search by location and filter to family physicians currently accepting new patients. No account or login required.
Yes, for everyone. Searching and viewing listings is free for the public and physicians. Providers can claim and manage a listing for free, with optional paid plans for extra visibility.
No. ReferEasy is an independent, privately built directory, not affiliated with the College of Physicians and Surgeons of Ontario or the Ministry of Health, though verified listings are cross-checked against the CPSO registry where applicable.
Every listing is managed by the provider themselves, not scraped from an old source. Verified listings have completed email verification reviewed by ReferEasy's team.
Go to Sign Up and choose User (searching for care) or Provider (listing a practice). Takes under a minute. Sign up →
A User account searches and saves listings. A Provider account can claim, create, and manage listings, invite staff, and access billing.
Yes, anytime from Settings → Account Information → Account Type. Switching away from Provider unclaims any listing(s) you manage — they stay live in the directory without an owner, and anyone (including you later) can claim them again.
Search for it from your dashboard's Claim Your Listing page by name, phone, fax, or practitioner number, then complete email verification. Full walkthrough →
Optional for individual physicians, and not applicable to clinics or facilities at all. It speeds up review, but you can skip it and our team will look you up or follow up if needed.
Yes, always. Nothing is auto-approved, even when the email and CPSO evidence all line up cleanly. If something is missing, we email you asking for it.
Usually 1–2 business days.
Referral criteria, requirements, referral types, and specific services, not just your specialty name. The more complete it is, the more accurate the referrals you receive. Full guide →
Yes. Wait time can be set per linked location, not just one number for everywhere you work, and now supports same-day, 24, 48, or 72 hours as well as a number of weeks.
Yes, from your listing's Forms section (limits depend on plan). A referring physician who can download your exact form is far less likely to send an incomplete referral.
It creates a directory profile for them, not a login. They can't manage it until they separately sign up and claim it themselves — worth encouraging them to do.
Yes, from Settings → Staff & Team, invite by email, no password sharing. Limits depend on plan. See plans →
Listed is free forever. Verified is $29/month, Featured is $79/month, both with a 60-day free trial.
No. Trials start free with no card. Add a payment method anytime from Settings → Billing to keep the plan when the trial ends.
Not until your trial ends, even if you add a card on day one. Cancel anytime before then and you're never charged.
Still stuck? Email info.refereasy@gmail.com.